1. What payment method do you accept?
-We accept PayPal, credit card, Mobile Transfer, Bank Transfer, Bitcoin.
2. How can I pay with my credit cards or debit cards? Not via PayPal?
-Steps to click: “check out with PayPal”- ”pay with debit or credit card”. Don’t need to create a PayPal account, then you can use your cards to pay.
3. How can I pay Bank transfer or Bitcoin?
-For Bank Transfer, you can place an order on our website and not pay; then contact us at email@example.com for our account address to pay to. For Bitcoin, pls contact firstname.lastname@example.org directly, we’ll send you our Bitcoin address.
4. What should I do if I cannot check out successfully?
-Contact us at email@example.com or online chat, we’re always here to help.
1. How many days can I get my package after placing an order?
-Shipment can be arranged within 1 business day. Usually 3-7 working days as shipping time when the item in stock.
2. How do I track my package?
-You can check your account if you register on our website. We’ll also send a tracking number email to your email when the shipment is done.
3. If my package shows delivered but I did receive it, what should I do?
-Please contact firstname.lastname@example.org ASAP. Our service team will offer you steps and solutions.
1. How do I cancel/change my order?
-If you have not paid your order, you may log into your account and simply click the cancel button to cancel it directly. If paid, contact email@example.com ASAP. Once your order has shipped, we cannot cancel/change for you. You need to refuse the package when it deliver to you.
2. What is your warranty? What can I do if my light has a problem?
-We have a 5-year warranty(1st year free,2-5 year limited), Check our warranty page for more details. If you have a product issue, contact firstname.lastname@example.org, we’ll support you.
4. The product is great, but I changed my mind. How do I return an unopened package?
- Once you receive the product, we do not accept the returns. If you do not need the product, please refuse to receive/sign the package when it deliver to you. After we receive the package, we will refund to you in 1-2 working days.
1. Is it discreet shipping/package?
-Yes. It is discreet shipping. All our packages are shipped with plastic foam to stuck the light and keep it safe; and without any labels “grow lights”, “grow tents” or brand name mentioned on the packages.
3. Could I add a blurple/red/HID light side by side mars hydro led light?
-Yes, this is helpful if you want more blue/red lights.
4. I have a business plan, where can I contact you guys?
-Pls contact us at email@example.com, any business cooperation is welcomed!
5. Do you have guidance on light hanging height and dimming function for different plant stages- Seedling, Germination, Veg, Flower?
-Please find the guidance below: