1. What payment method do you accept?

-We accept PayPal, credit card,  Mobile Transfer, Bank Transfer, Bitcoin.

2. How can I pay with my credit cards or debit cards? Not via PayPal?

-Steps to click: “check out with PayPal”- ”pay with debit or credit card”. Don’t need to create a PayPal account, then you can use your cards to pay.

3. How can I pay Bank transfer or Bitcoin?

-For Bank Transfer, you can place an order on our website and not pay; then contact us at for our account address to pay to. For Bitcoin, pls contact directly, we’ll send you our Bitcoin address.

4. What should I do if I cannot check out successfully?

-Contact us at or online chat, we’re always here to help.


1. How many days can I get my package after placing an order?

-Shipment can be arranged within 1 business day. Usually 3-7 working days as shipping time when the item in stock.

2. How do I track my package?

-You can check your account if you register on our website. We’ll also send a tracking number email to your email when the shipment is done. 

3. If my package shows delivered but I did receive it, what should I do?

-Please contact ASAP. Our service team will offer you steps and solutions.



1. How do I cancel/change my order?

-If you have not paid your order, you may log into your account and simply click the cancel button to cancel it directly. If paid, contact ASAP. Once your order has shipped, we cannot cancel/change for you. You need to refuse the package when it deliver to you. 

2. What is your warranty? What can I do if my light has a problem?

-We have a 5-year warranty(1st year free,2-5 year limited), Check our warranty page for more details. If you have a product issue, contact, we’ll support you.

4. The product is great, but I changed my mind. How do I return an unopened package?

- Once you receive the product, we do not accept the returns. If you do not need the product, please refuse to receive/sign the package when it deliver to you. After we receive the package, we will refund to you in 1-2 working days.



1. Is it discreet shipping/package?

-Yes. It is discreet shipping. All our packages are shipped with plastic foam to stuck the light and keep it safe; and without any labels “grow lights”, “grow tents” or brand name mentioned on the packages.

3. Could I add a blurple/red/HID light side by side mars hydro led light?

-Yes, this is helpful if you want more blue/red lights.

4. I have a business plan, where can I contact you guys?

-Pls contact us at info@marshydroth.comany business cooperation is welcomed!

5. Do you have guidance on light hanging height and dimming function for different plant stages- Seedling, Germination, Veg, Flower?

-Please find the guidance below: