PAYMENT INFORMATION
-We accept the PayPal, Credit/Debit Card, mobile bank transfer( QR Prompt , K PLUS, Krungsri Bank and SCB Easy APP), Iternational Bank Transfer and Bitcoin.
-Steps to click: “check out with PayPal”- ”pay with debit or credit card”. Don’t need to create a PayPal account, then you can use your cards to pay.
– Website retail customers currently only support PayPal, Credit/Debit Card and mobile bank transfer( QR Prompt , K PLUS, Krungsri Bank and SCB Easy APP). The following payment methods only support bulk order customers.
-For Bank Transfer and Bitcoin, pls contact [email protected] directly, we’ll send you our tell you our account infomation.
Please contact [email protected] ASAP. we’re always here to help.
SHIPMENT INFORMATION
-Shipment can be arranged within 1-2 business days. Usually 3-15 days as shipping time when the item is in stock.
-You can check your account if you register on our website. We’ll also send a tracking number email to your email when the shipment is done.
Please contact [email protected] ASAP. Our service team will offer you steps and solutions.
-No, you don’t. As we ship for you from our local Thailand warehouse.
Yes. It is discreet shipping. All our packages are shipped with plastic foam to stick the light and keep it safe; and without any labels “grow lights”, “grow tents” or brand name mentioned on the packages.
Order/Warranty
-If you have not paid your order, you may log into your account and simply click the cancel button to cancel it directly. If paid, contact service [email protected] ASAP. Once your order has shipped, we cannot cancel/change for you.
– Log into your account to check your order status. There’s 4 status: “Processing”, “pending”, “complete”, “closed”.
-We have a 5-year warranty(1st year free,2-5 year limited), and 5 warranty centers in the United States, United Kingdom, Germany, Australia, and Canada. Check our warranty page for more details. If you have a product issue, contact [email protected], we’ll support you.
-If you have received your products, we do not accept returns. If the package is in transit, please refuse to sign/accept it, the package will return to us automatically, after we receive, we will refund to you.
-Yes, Discreet packaging with 220v EU Plug.
-There is no need to worry about safety. We are an 11 year old plant light brand. We have obtained several international certifications. Safety USE ETL/UL/CE/RoHS Certification.
Others
The old and new versions are very different in internal structure, so it can’t just add a dimmer knob to realize the functions. Now only our TSW2000 & TSL2000 can have this function by replacing it with a new driver. The whole driver set would cost 100-150 USD. So we would not recommend customers to buy it.
-Yes, this is helpful if you want more blue/red lights.
-Pls contact us at [email protected] any business cooperation is welcomed!
